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Dusit Best Available Rate Guarantee

At Dusit, we deliver ‘an experience that enlivens the individual spirit no matter what the journey.’ This includes our commitment that the Dusit Best Available Rate booked on www.dusit.com is the best publicly available rate you can find at the time of your booking.

If you are able to book a lower rate through any booking channel within 24 hours of booking your hotel room, we will honour the lower rate plus an additional 15% discount on the rate.

TERMS AND CONDITIONS

  1. Reservations must be made through any Dusit’s official reservation channel (www.dusit.com, central reservation sales offices or property direct)
  2. The guarantee does not apply to the following rate types;
    • Rates that are not publicly available such as negotiated corporate, group rates and/or rates offered through direct /electronic mail solicitations
    • Discount rates only to qualified members of groups or individuals who meet previously-specified criteria, including local and international government employees, loyalty programmes such as Dusit Wine and Dine, Dusit Gold Card member discounts
    • Package rates that includes value add on such as transfers, spa treatments, meals, entertainment etc
    • Rates negotiated for long stay term beyond 7 days and above
    • Rates that are available on auction websites
    • Rates that are available on opaque websites that do not disclose the hotel brand until the reservation is complete and confirmed
    • Pre-paid rates that involves discount codes, vouchers /coupons and/or certificates
  3. The Dusit Best Available Rate and the ‘Lower Compared Rate’ must be found, and submitted with a completed claim form within 24 hours and must be for the same hotel, room type, number of guests and reservation dates.
  4. The same reservation rules and/or other terms and conditions governing the rate such as cancellation, no-show, advance purchase policies must apply
  5. Dusit will verify the ‘Lower Compared Rate’ within 24 hours of receiving your claim and notify of the results (as the claim must be processed before check-in, submission must be at least 48 hours prior to arrival date)
  6. The ‘Lower Compared Rate’ must be bookable by the general public and be verified by Dusit
  7. Dusit is not responsible for any fees or other cost incurred due to cancellation of a reservation made on any non-Dusit channel
  8. Rate comparison will be made excluding of any service charge, taxes, gratuities, or any other fees associated with the room rate and must be available at the time Dusit validates the claim
  9. Rate disparities attributed by currency exchange fluctuations, are excluded from the guarantee
  10. When a claim covers multiple nights, the rate will be compared for each night separately
  11. If there are no room type available that is similar to that offered by the competing room provider, the property will still honour the rate and room as provided regardless
  12. Void where prohibited by law, Dusit reserves the right to modify or cancel the guarantee without prior notice
  13. If a pre-paid stay on www.dusit.com has already been booked and a ‘Lower Compared Rate’ is found on the same website, Dusit will refund the full amount originally charged to the credit card for the rate earlier booked and charge the full stay based on the new rate
  14. Only one claim may be submitted and is eligible for each stay (a stay is defined as the total number of consecutive nights spent by the same guest or guests at the same participating hotel, without regard to whether a guest checks out and check back into the participating hotel again)

    Online Claim Form