The Dusit International Quality Management System Policy
It is policy of Dusit International to be a customer-driven organization in which all operational standards, processes and measurements revolve around continuous improvement, total customer satisfaction and market position. To facilitate this, a quality culture must be created within the entire company with the management team of each hotel establishing a Quality Management System to ensure development and compliance with all set standards and good practices at all time.
Dusit International is committed to continually improve the Quality Management System by using the indicators set out by ISO9001:2015 standard.
We have the key performance indicators in place to support us in our goal of total customer satisfaction and continuous improvement throughout our businesses:
Operational standards, processes implementing and measurements
Monitoring working process
Total Customer Satisfaction
Management commitment and support
The Quality Management System is communicated within the organization, understood and adhered to by all employees and stakeholders.
We encourage our staff to represent our commitment to quality management through our certification as a business under the ISO9001:2015 standard.
Rooms & Guests
Group Code / Corporate & Promotion Code / Travel Industry IDBook Now