At Dusit Hotels & Resorts worldwide, our top priority is you.
As the world continues to deal with the ongoing coronavirus situation, we would like to assure you that we have taken all measures necessary to ensure your safety and well-being at each of our distinctive properties. On top of this, we have carefully crafted the Dusit Care – Stay with Confidence programme, featuring five new services designed to bring you the peace of mind you deserve, while enriching your stays with new memorable experiences and extra convenience and value. The warm, caring and gracious hospitality you have come to know and trust remains at the heart of everything we do.
Dusit Care – Stay with Confidence
1. Flexible Stays
To provide additional convenience for you, flexible check-in will be available at all of our hotels and resorts.
Breakfast is also flexible, allowing you to enjoy the most important meal of the day at any time you wish.
No crowd, no queues and always at your own flexible time.
2. Safety & Well-being
At Dusit, your safety and well-being always come first.
Temperature scans on arrival, heightened cleaning and sanitation procedures, and new spacious layouts in our restaurants are just some of the measures we have implemented to protect you.
Our in-room dining options now include personalised healthy food, while our refreshment fridge is stocked with healthy drinks and snacks which you can enjoy for free.
New outdoor workout areas have also been added to give you plenty of personal space for keeping in shape.
3. Local Experience
We have listened and heard you about local experience.
By partnering with the finest local culinary specialists and craftspeople, we now bring you the best of local foods and souvenirs without you leaving the comfort of our properties.
Mobile payment options, digital menus in our restaurants, and other contactless services offer extra convenience and add to the high levels of personalised service you have come to expect and deserve from Dusit.
Flexible meeting and conference equipment and property-wide high-speed internet put the power of connectivity in your hands.
5. Dusit Care Kit
Explore our destinations with peace of mind with your very own Dusit Care Kit. Available for free in your room, each pack includes hand sanitiser, a face mask, and antibacterial wipes, so you can always travel with confidence.
We hope you enjoy experiencing our Dusit Care – Stay with Confidence services and that they enrich your future stays with us. More initiatives with a wellness focus will be introduced under our Dusit Care programme soon.
Waiver of cancellation and amendment fees
We understand that this dynamic situation brings with it much uncertainty and stress – especially if you are unable to travel due to flight restrictions and travel advisories. And while our hotels offer safe and clean environments for you to experience and enjoy, we know your plans may have to change, and you may be unable to stay with us as intended.
While this is unfortunate, we hope to ease your worries. Your health and safety are our prime concerns, and as such we are waiving cancellation and amendment fees on all direct bookings made via dusit.com or directly at our properties for stays through 31 December 2020. We hope this gives you the flexibility you need to rearrange your travel plans if necessary. Otherwise, you can still expect to enjoy our renowned Thai-inspired gracious hospitality as usual.
If you have booked a stay through a travel agent or third party, please contact them directly to learn about their cancellation policies, which may differ from our own.
Dusit Gold Membership and Privileges
We would also like to assure our Dusit Gold members that your membership status will be unaffected during this difficult time. We are pleased to extend the validity of your current Dusit Gold membership status to 31 December 2021, so that you will have plenty of time to enjoy all your exclusive Dusit Gold benefits and privileges when the world is back to normal and it is safe to travel once again.
We greatly appreciate your trust and confidence in our global offerings, and we look forward to welcoming you to experience our caring, warm and attentive service at Dusit Hotels and Resorts soon.