Dusit Thani Dubai takes the lead in giving its chosen employees a chance to learn sign language and be able to assist guests with special needs. The Department of Tourism and Commerce Marketing of Dubai required employees to certify in sign language. Much more than a mandatory requirement, Dusit Thani Dubai made itself a promise – go beyond the compliance and strive for a complete fluency in sign language. Shiny Sharma (Guest Service Manager), Tilak Pokhrel (Room Service Captain), and Addy Munir (Head Doorman) trained for eight weeks. From the warm Thai way of greetings to proactive assistance provided throughout guests’ stay, they dedicated themselves to be able to communicate without any hesitations. “Now I feel more confident approaching hearing-impaired guests. They are relieved and grateful to see someone they can easily communicate with.” said Sharma. Providing the speech-impaired guests with a one-point contact for any assistance is the mission that they take to heart. They also take pride in sharing their skills with other colleagues. “One time I greeted a guest entering the hotel for check-in. He made signs saying that he’s deaf. At this moment, I knew that he was my guest. I was more than happy to be able to assist him.” said Munir. With this, Dusit Thani Dubai provides hearing-impaired guests satisfaction throughout their stay and pursues to expand it to the whole organization by arranging training sessions for other colleagues.