It is policy of Dusit International to be a customer-driven organization in which all operational standards, processes and measurements revolve around continuous improvement, total customer satisfaction and market position. To facilitate this, a quality culture must be created within the entire company with the management team of each hotel establishing a Quality Management System to ensure development and compliance with all set standards and good practices at all time.
We have the key performance indicators in place to support us in our goal of total customer satisfaction and continuous improvement throughout our businesses:
- Management commitment and support
- Total Customer Satisfaction
- Market Positioning
- Implementation and process of Operational standards and processes
- Monitoring working process
- Preventing problems
- Continuous improvement
- Applicable requirements
The Quality Management System is communicated within the organization, understood and adhered to by all employees and interested parties.