Terms and Conditions

Booking & Eligibility:

• Bookings will not be accepted for arrival or stay dates that fall within the Blackout Period.
• Any booking inadvertently confirmed for the Blackout Period will be cancelled.
• Cannot be combined with other promotions, offers, or discounts unless specified.
• This includes, but is not limited to, corporate rates, travel agency rates, loyalty redemption rates, and other package offers.
• The guest must be at least 21 years of age at the time of check-in.

Breakfast:

• Rate includes complimentary daily breakfast for two adults.
• The breakfast offer is non-refundable, non-amendable, and non-transferable.
• Children under 6 years of age dine on a complimentary basis when accompanied by a complimentary or paying adult.
• Children aged 7 to 11 years are eligible for a children’s price on the prevailing meal rate. Children aged 12 years and above will be charged at the full adult rate.

Rates & Stay:

• Rates are dynamic and vary based on selected travel dates, demand, and availability.
• Advertised rates are “from” rates and may not be available on all dates.
• The hotel reserves the right to adjust rates without prior notice.
• Limited availability applies at advertised rates.
• Quoted rates exclude taxes, gratuities, service charges, incidental charges, tourism tax, and sustainability tax unless otherwise specified.
• Additional guests, beds, and breakfast may incur additional charges.
• Baby cots and extra beds are available upon request and subject to availability.

Late Check-Out:

• Late check-out is applicable to Dusit Gold Members and is subject to availability.
• Late check-out can only be confirmed on the day of departure by the Front Office. It is not guaranteed at the time of booking.
• If unavailable, luggage storage will be provided.

Cancellation:

• Cancellations made less than 24 hours before the arrival date will incur a full stay penalty charge.
• No-shows will be charged a full stay penalty.
• Cancellations must be made via the original booking channel or the Reservations team.
• This offer is non-amendable. Date, room type, and name changes are not permitted without cancellation and rebooking.
• Rebooking is subject to availability and current rates at the time of the new booking.

Dusit Gold Benefits:

• Members enjoy an exclusive discount for this offer, including in-stay privileges. Join for free here.
• Member benefits vary by tier. See details.
• Dining discounts are available at select outlets; alcohol is excluded.

Paya Indah Discovery Wetlands

• Book at least 3 working days in advance.
• Entry is first-come, first-served, and confirmed only upon completed reservation.
• Tour times: 09:00, 11:00, 14:00, and 16:00 (subject to availability).
• Closed every Wednesday, except on Malaysian public holidays.
• Not suitable for pregnant women, wheelchair users, or children under 3.
• Do wear comfortable outdoor clothing, closed-toe shoes, a hat, and sun protection.
• Tours are weather-dependent. If cancelled due to bad weather, we will assist with rebooking within one month of check-in.
• Once confirmed, dates and times cannot be changed. Late arrivals and no-shows will not be refunded or rescheduled.

Wildlife Safety & Feeding

• Stay within designated viewing areas at all times.
• Do not lean over barriers, extend limbs, or touch the animals.
• Hippo and crocodile feeding must only be done using our approved feeding apparatus.
• Follow all instructions from our guides and rangers.
• Children must be supervised at all times.
• Do not tease, provoke, or make loud noises at the wildlife.
• Flash photography may be restricted to protect the animals.

SplashMania:

• Single-entry, non-transferable, and non-refundable.
• Tickets can be used within a one-month period starting from the check-in date.
• Swimwear is required for all rides.
• Guests must use tubes or sliding mats on specific rides.
• Height and weight restrictions apply to all rides.
• Certain attractions contain bright lighting or strobe effects which may trigger photosensitive epilepsy.
• SplashMania is closed on Wednesdays, except on Malaysian school and public holidays.
• Outside food and drinks are not allowed.
• Glass, sharp objects, surfboards, bodyboards, and personal tubes are prohibited.
• Fighting, abusive language, and disruptive behaviour are strictly prohibited.