Dusit - Always gracious

Terms of use

Terms of Use
Terms & Conditions

This Web site is offered to you, the customer, with usage conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.

Personal and non-commercial use limitation

This Web site is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

All contents of this Web site are Dusit Hotels & Resorts 946 Rama IV Road, Bangkok 10500, Thailand All rights reserved.

Liability disclaimer

The information, software, products, and services published on this web site may include in accuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Dusit Hotels & Resorts may make improvements and / or changes in this web site at any time.

Dusit Hotels & Resorts makes no representations about the suitability of the information, software, products and services contained on this web site, provided ‘as is’ without warranty of any kind. Dusit Hotels & Resorts hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement. In no event shall Dusit Hotels & Resorts be liable for any direct, indirect, punitive, incidental, special, or sequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web, or otherwise, even if Dusit Hotels & Resorts have been advised of the possibility of damages.

No unlawful or prohibited use

As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Modification of these terms and conditions

Dusit Hotels & Resorts reserves the right to change the terms, conditions, and notices under which this Web site is offered.

Privacy Policy

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used.

Online Payment

When a guest reserves or purchase a room / product / service through dusit.com for which Dusit Overseas Company Limited (Suite 2401, 24/F, Citicorp Centre, No.18 Whitfield Road, Causeway Bay, Hong Kong) is the merchant of record with regards to all reservations involving more than one hotel, whether within the same country or multiple countries, regardless of location, except the transaction involves Dusit Thani Laguna Singapore.

*For hotel reservation and any transaction involves Dusit Thani Laguna Singapore, Laguna Hotel Holdings Pte Ltd (11 Laguna Golf Green, Singapore 488047) shall be the merchant of record for using a Visa or Mastercard with payment in SGD and shall be fully and solely responsible and liable for all transactions in relation to Dusit Thani Laguna Singapore.

*For hotel reservation and any transaction involving Dusit Thani Athens, Dusit Suites Athens Hotel Single Mmber P.C. (Lazaraki 42 Kai Pandoras 3) shall be the merchant of record for all payment related items with payment in EUR and shall be fully and solely responsible and liable for all transactions in relation to Dusit Thani Athens. The agreement as entered by the customer and Dusit Thani Athens are therefore under the jurisdiction of Greece (i.e. Law of Greece).”

What information we collect

This web site collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from it.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the services that we provide.

How we use your information and preferences

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Dusit Hotels & Resorts and services or those of other carefully selected companies that we think may be of interest to you. We may contact you by post, e-mail, telephone or fax for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, e-mail, telephone or fax to ask your opinions. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Who we share information with

Your information may be passed to and used by all companies managed by Dusit Hotels & Resorts. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate for marketing and strategic development purposes.

This web site may contain links to other sites operated by third parties other than Dusit.com. We are not responsible for the privacy practices or the content of such third-party web sites.


You should be aware that information and data is automatically collected through the use of ‘cookies’. Cookies, which are small text files a web site can use to recognise repeat users, facilitate the user’s continuing access to and use of the site. They allow a site to track usage behaviour and compile data which will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files.

Cookies generally work by assigning a unique number that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note, however, that cookies may be necessary to provide you with certain features, for example customised delivery of information available on this web site.

Best Rate Guarantee

  • The “Best Rate Guarantee” applies to reservations made via dusit.com only.
  • The guarantee covers Dusit’s Best Available Rates for the same hotel, on the same stay dates, for the same room type, with the same booking conditions (such as number of people per room and same package inclusions).
  • The Best Rate Guarantee is applicable if the room is found to be offered on a third-party website for at least 5% less than the rate on dusit.com, excluding tax and service charge.
  • Should you find a lower room rate, your claim must be submitted within 24 hours of confirmation of your booking and 48 hours before arrival.
  • The lower rate must be available for public booking for at least 48 hours after your claim is submitted.
  • If the claim request is accepted, an additional discount of 25% will be applied to the higher room rate (The direct booking) excluding tax and service charges.
  • Rate disparities related to fluctuations in currency exchange are excluded from the guarantee.
  • Dusit reserves the right to modify or cancel these general terms and conditions without prior notice.