Best Rate Guarantee

Before you submit a claim, here’s what we would like you to consider:

Terms and Conditions

Eligible Reservations

• Your original booking must be made through our official channels; dusit.com, Customer Engagement Centre, Dusit
  Hotels & Rewards app, or directly with the hotel.
• Claims must be submitted within 24 hours of your original booking and at least 48 hours before arrival.
• The comparison must be for identical accommodations: same hotel, room type, number of guests, and dates.
• Both reservations must have the same terms regarding cancellation, no-show, advance purchase policies and
  payment policies.

Rate Comparison

• Rates are compared excluding service charges, taxes, gratuities, and other fees.
• The lower rate must be available when Dusit validates your claim.
• For stays of multiple nights, rates are compared night by night.
• Currency exchange fluctuations do not qualify for rate matching.
• The rate you have found is lower than our comparable Dusit Gold member rate

Exclusions

The Best Rate Guarantee does not apply to:

• Non-public rates (corporate, group, or email solicitation rates)
• Member-only rates with specific qualification criteria such as local and international government employees,
  partnership and loyalty programme
• Package rates with added value (meals, spa treatments, transfers, etc.)
• Long-stay rates (beyond 7 days)
• Auction website rates
• Opaque bookings (where hotel brand is withheld until confirmation)
• Dusit Direct booking rates using discount codes, vouchers, coupons, or Dusit shop certificates

Claim Processing

• For prepaid bookings, approved claims result in a credit during your stay, with unused amounts refunded at
  checkout.
• Only one claim is permitted per stay, defined as consecutive nights at the same hotel (even if checking out and
  back in on the same day).