Best Rate Guarantee

Book Directly With Dusit Hotels & Resorts for the Best Price

We promise the best price for every trip that you reserve on Dusit.com. Found a lower rate somewhere else? We'll match it and give you an extra 25% discount.

In a rare case that you find a lower rate, here are the steps to make a claim:
Step 1

Find a better price somewhere else within 24 hours of your reservation on dusit.com.

Step 2

Complete the BRG form. We accept submissions in Thai (TH) or English (EN) languages.

Step 3

Attach a screenshot that clearly shows the total price in the final step, date and guest name within 24 hours after direct booking.

Step 4

If the claim request is accepted, we'll match it and give you an extra 25% discount.

Before you submit a claim, here’s what we would like you to consider:

 

Terms and Conditions

 

Eligible Reservations
  • Your original booking must be made through our official channels; dusit.com, Customer Engagement Centre, Dusit
    Hotels & Rewards app, or directly with the hotel.
  • Claims must be submitted within 24 hours of your original booking and at least 48 hours before arrival.
  • The comparison must be for identical accommodations: same hotel, room type, number of guests, and dates.
  • Both reservations must have the same terms regarding cancellation, no-show, advance purchase policies and
    payment policies.
Rate Comparison
  • Rates are compared excluding service charges, taxes, gratuities, and other fees.
  • The lower rate must be available when Dusit validates your claim.
  • For stays of multiple nights, rates are compared night by night.
  • Currency exchange fluctuations do not qualify for rate matching.
  • The rate you have found is lower than our comparable Dusit Gold member rate
Exclusions
The Best Rate Guarantee does not apply to:
  • Non-public rates (corporate, group, or email solicitation rates)
  • Member-only rates with specific qualification criteria such as local and international government employees,
    partnership and loyalty programme
  • Package rates with added value (meals, spa treatments, transfers, etc.)
  • Long-stay rates (beyond 7 days)
  • Auction website rates
  • Opaque bookings (where hotel brand is withheld until confirmation)
  • Dusit Direct booking rates using discount codes, vouchers, coupons, or Dusit shop certificates
Claim Processing
  • For prepaid bookings, approved claims result in a credit during your stay, with unused amounts refunded at
    checkout.
  • Only one claim is permitted per stay, defined as consecutive nights at the same hotel (even if checking out and
    back in on the same day).