Best Rate Guarantee
Book directly on Dusit Hotels & Resorts for the best rates
We guarantee the best rate for every stay that you reserve on dusit.com. Found a lower rate comparable to our Dusit Gold member rate? Complete our best rate guarantee claim, we’ll not only match the lower rate, but will also give you an extra 25% discount.
In the rare case that you find a lower rate, here are the steps to make a claim:
Step 1: Found a lower rate?
Found a lower rate comparable to our Dusit Gold member rate within 24 hours of completing your reservation on dusit.com?
Step 2: Submit your claim
Complete our Best Rate Guarantee form in your preferred language: Thai or English.
Step 3: Provide documentation
Attach a screenshot clearly displaying; the total price at the final booking stage, reservation dates, guest name and timestamp within 24 hours of your original Dusit booking.
Step 4: Receive Confirmation
Upon verification and approval of your claim, we will match the lower rate and apply an additional 25% discount for your reservation.
Before You Submit a Claim
Please review these important terms and conditions:
Eligible Reservations
- Your original booking must be made through our official channels; dusit.com, Customer Engagement Centre, Dusit
Hotels & Rewards app, or directly with the hotel. - Claims must be submitted within 24 hours of your original booking and at least 48 hours before arrival.
- The comparison must be for identical accommodations: same hotel, room type, number of guests, and dates.
- Both reservations must have the same terms regarding cancellation, no-show, advance purchase policies and
payment policies.
Rate Comparison
- Rates are compared excluding service charges, taxes, gratuities, and other fees.
- The lower rate must be available when Dusit validates your claim.
- For stays of multiple nights, rates are compared night by night.
- Currency exchange fluctuations do not qualify for rate matching.
- The rate you have found is lower than our comparable Dusit Gold member rate
Exclusions
The Best Rate Guarantee does not apply to:
- Non-public rates (corporate, group, or email solicitation rates)
- Member-only rates with specific qualification criteria such as local and international government employees,
partnership and loyalty programme - Package rates with added value (meals, spa treatments, transfers, etc.)
- Long-stay rates (beyond 7 days)
- Auction website rates
- Opaque bookings (where hotel brand is withheld until confirmation)
- Dusit Direct booking rates using discount codes, vouchers, coupons, or Dusit shop certificates
Claim Processing
- For prepaid bookings, approved claims result in a credit during your stay, with unused amounts refunded at
checkout. - Only one claim is permitted per stay, defined as consecutive nights at the same hotel (even if checking out and
back in on the same day).