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Please check in at the spa reception at least 15 minutes prior to your scheduled appointment. Arriving late will result in a reduction of your treatment time.

Because treatments are reserved especially for you, any appointments cancelled with less than 6 hours’ notice and any “no-shows” will incur a cancellation fee of 100% of the reserved treatment price.

Cash and all major credit cards are accepted.

Spa treatments and spa memberships are non-refundable, non-transferable and non-exchangeable unless otherwise stated.

We kindly request that mobile phones be turned to silent mode and that noise be kept to a minimum to allow all guests to enjoy the serenity of the spa. Children under 15 years are not permitted in the spa. Smoking and consumption of alcohol in the spa is not allowed.

Before undertaking spa treatments, please consult your health practitioner if you have any medical conditions such as high blood pressure, heart condition or any other medical complication. Guests are asked to complete a health questionnaire. Please advise reception if you have any health issues or concerns.

We recommend you remove your contact lenses before your facial treatment. Please bring your own case and solution for lenses.