Please check in at Spa Reception at least 15 minutes prior to your scheduled
appointment. Arriving late will result in a reduction of treatment time.
Because treatments are reserved especially for you, appointments cancelled with
less than 6 hours notice will incur a cancellation fee of 50% of the reserved
treatment price. The full reserved treatment price will be imposed for a ‘no show’.
Gift Certificates for spa treatments and retail products are available for purchase.
Cash and all major credit cards are accepted.
Spa treatments and spa memberships are non-refundable, non-transferable and
non-exchangeable unless otherwise stated.
We kindly request that mobile phones be turned to silent mode and that noise be
kept to a minimum to allow all guests to enjoy the serenity of the spa. Children
under 15 years are not permitted in the spa. Smoking and consumption of alcohol
in the spa is not allowed.
Before undertaking spa treatments, please consult your health practitioner if you
have any medical conditions such as high blood pressure, heart condition or any
other medical complication. Guests are asked to complete a health questionnaire.
Please advise reception if you have any health issues or concerns.
We recommend you to remove your contact lenses before your facial treatment.
Please bring your own case and solution for lenses.
Jewelry and valuables may be placed in secured drawers in treatment rooms;
however we recommend that no jewelry be worn in the spa. The management
accepts no responsibility for the loss of money or valuables brought into the spa.
Devarana Spa Conghua, Guangzhou shall not be liable for any accident or injury
suffered by any member or guest.
We offer private changing and showering facilities in each of our treatment rooms.
Kindly note that all Spa treatments have an additional 15-minute Relaxation Time,
which comprises a welcome footbath & post-treatment refreshments and 15-
minute for changing and showering. Extra time is charged at RMB 150 for each
15-minute or part thereof. Please let us know in advance if you require extra
showering or changing time so that we may reserve your room.