(Scope of Application)
Article 1
1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.
(Application for Accommodation Contract)
Article 2
1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars;
(1) Name of the Guest(s);
(2) Date of accommodation and estimated time of arrival;
(3) Accommodation charges (based in principle on the Basic Accommodation Charges listed in the Attached Table No. 1); and
(4) Other particulars deemed necessary by the Hotel.
2. If Guests request to extend their stay, during their stay, beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
(Conclusion of Accommodation Contracts, etc.)
Article 3
1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit set by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charge to be paid by the Guest, secondly for cancellation charges under Article 6 and thirdly for reparations under Article 18 as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 12.
4. If the Guest fails to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of Payment of the deposit is specified.
Article 4
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.
(Refusal of Accommodation Contracts)
Article 5
1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances:
(1) When the application for accommodation does not conform with the provisions of these Terms and Conditions;
(2) When the Hotel is fully booked and there is no vacancy;
(3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation;
(4) When the person requesting Hotel accommodation is determined to fall under categories (ⅰ) to
(ⅲ);
(ⅰ) A member of an organized crime group as defined under Article 2, Clause 6 of the Law on Prevention of Unjust Acts by Organized Crime Group Members (Code 77 issued in 1991), similar to those defined under Article 2, Clause 2 of the same law as organized crime groups (hereinafter referred to as ‘organized crime groups’), as well as quasi-members of organized crime groups or individuals associated with organized crime groups or other antisocial forces;
(ⅱ) When an organized crime group or a member of an organized crime group controls a corporation or other organization engaged in business activities;
(ⅲ) When there are individuals among the officers of a legal entity who fall under the category of organized crime members;
(5) When the person requesting Hotel accommodation is behaving in such a manner as to be an annoyance to other guests;
(6) When the Guest seeking accommodation can be clearly identified as carrying an infectious disease;
(7) When the Guest seeking accommodation makes violent demands, or when the Hotel is requested to assume an unreasonable burden in regard to the Guest’s accommodation;
(8) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;
(9) When falling under the circumstances stipulated in Article 7 of the Kyoto Prefectural Ryokan Business Law Enforcement Ordinance;
(Right to Cancel Accommodation Contracts by the Guest)
Article 6
1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3. In the case when the Guest does not appear by 8 p.m. of the accommodation date (or 2 hours after the expected time of arrival if the Hotel is notified of such) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contract by the Hotel)
Article 7
1. The Hotel may cancel the Accommodation Contract under any of the following cases.
(1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
(2) When the person requesting Hotel accommodation is determined to fall under categories (ⅰ) to
(ⅲ);
(ⅰ) A member of an organized crime group, quasi-members of organized crime groups or individuals associated with organized crime groups or other antisocial forces;
(ⅱ) When an organized crime group or a member of an organized crime group controls a corporation or other organization engaged in business activities;
(ⅲ) When there are individuals among the officers of a legal entity who fall under the category of organized crime members;
(3) When the person requesting Hotel accommodation is behaving in such a manner as to be an annoyance to other guests;
(4) When the Guest can be clearly identified as carrying an infectious disease;
(5) When the Guest seeking accommodation makes violent demands, or when the Hotel is requested to assume an unreasonable burden in regard to the Guest’s accommodation;
(6) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;
(7) When falling under the circumstances stipulated in Article 7 of the Kyoto Prefectural Ryokan Business Law Enforcement Ordinance;
(8) When the Guest does not abstain from prohibited actions such as smoking in bed, tampering with the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
2. In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any services which he did not receive during the contractual period.
(Registration)
Article 8
1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation.
(1) Name, age, sex, address and occupation of the Guest(s);
(2) For non-Japanese Guest(s); nationality, passport number, port and date of entry into Japan
(3) ate and estimated time of departure; and
(4) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to pay the Guest’s Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
(Occupancy Hours of Guest Rooms)
Article 9
1. The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. to noon the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the guest room beyond the time prescribed in the same Paragraph, In this case, extra charges shall apply as follows:
(1) Up to 3 hours: 30% of the room charge
(2) Up to 6 hours: 50% of the room charge
(3) More than 6 hours: 100% of the room charge
(Observance of Hotel Regulations)
Article 10
The Guest shall observe the Hotel Regulations established by the Hotel.
Hotel Regulations are posted within the premises of the Hotel.
(Business Hours)
Article 11
The business hours of the Hotel main facilities are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in various places, the Service Directory in guest rooms and other means;
(1) Service hours of the Front Desk, cashier, etc.
(ⅰ). Closing time
(ⅱ). Front service
(ⅲ). Exchange service
(Payment of Accommodation Charges)
Article 12
1. The explanation of accommodation charges, etc. that the Guest shall pay is as listed in the attached
Table No. 1.
2. Accommodation charges, etc. as stated in the preceding Paragraph shall be paid at Front Desk at the time of the Guest’s departure or upon request by the Hotel in Japanese currency. Other means acceptable to the Hotel are traveler’s cheques, coupons and credit cards.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for the Guest by the Hotel and which are at the Guest’s disposal.
(Liabilities of the Hotel)
Article 13
1. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
2. The Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
(Procedure when unable to provide Contracted Rooms)
Article 14
1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
(Handling of Deposited Articles)
Article 15
1. The Hotel will compensate the guest for any loss, breakage, or other damage to items deposited at the front desk by the guest, except in cases where such damage has occurred due to force majeure.
However, in the case of cash and valuables, if the hotel has requested information regarding their type and value and the guest fails to provide such information, the hotel will compensate for the damage up to a maximum of 150,000 yen.
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, the Hotel shall compensate the Guest within the limits of 150,000 yen when the Guest has failed to report the kind and value of the goods.
(Custody of Baggage and/or Belongings of Guest)
Article 16
1. When the baggage of the Guest is brought into the Hotel before the Guest’s arrival, the Hotel shall be liable to keep it only when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of the Guest’s check-in.
2. When the baggage or belongings of the Guest are found left behind after the Guest’s check-out, the Hotel shall await communication from the owner of the article left and ask for further instructions.
When no instruction is given to the Hotel by the owner or when the ownership is not identified, the Hotel shall keep the article for 7 days including the day it is found, and after this period, the Hotel shall turn it over to the nearest police station.
3. The liabilities of the Hotel regarding custody of baggage and/or belongings of the Guest prescribed in the preceding two paragraphs shall conform to the provisions of Paragraph 1 of the preceding article for Paragraph 1 of this article, and to the provisions of Paragraph 2 of the same preceding article for the preceding paragraph of this article.
(Liability in Regard to Parking)
Article 17
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damage caused through intent or negligence on the part of the Hotel in regards to the management of the parking lot.
(Liability of the Guest)
Article 18
The Guest shall compensate the Hotel for damage caused through intent or negligence on part of the Guest.
(Disclaimer)
Article 19
When using computer communication within the hotel premises, it is the responsibility of the guest to use it at their own discretion. In the event of service interruption due to system malfunctions or other reasons during computer communication usage, resulting in any damages to the user, the hotel shall not be held liable. Furthermore, in cases where the use of computer communication is deemed inappropriate by our company and it results in damages to the hotel or third parties, you will be liable for compensating for those damages.
(Governing Language)
Article 20
These terms are provided in both Japanese and English. In case of a discrepancy between the Japanese and the English, the Japanese version will take precedence.
(Revision of Terms and Conditions)
Article 21
This Accommodation Contract may be revised due to circumstances at our hotel. If this Accommodation Contract is revised, the revised version will be posted on our hotel’s website, etc., and will be made available for viewing up to one month prior to the revision date. The revised version of this Accommodation Contract will take effect from 12:00 a.m. on the revision date.
2.All guest rooms and public areas of the hotel are strictly non-smoking, including the use of electronic cigarettes, due to the potential for lingering odors and fire hazards. In the event that cigarette butts or tobacco odors are detected in the room, a penalty fee equivalent to three (3) nights’ accommodation will be charged to the guest or their booking agent, including compensation for the period the room is out of service. For prepaid bookings through travel agencies, a fee of 150,000 JPY (excluding taxes and service charges) will be applied.
A designated smoking area is available on the first basement level of the hotel. Guests are required to use this designated area for smoking.
Attached Table No. 1
Calculation Method for Accommodation Charges (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
Total amount payable by guests:
Accommodation fees
Breakdown
•(1) Basic accommodation fee [room charge]
•(2) Service charge [(1) × 15%] Additional fees
Additional Charge
Breakdown
•(3) Additional charges for food, beverages, and other usage fees, etc.
•(4) Service charge [(3) × 15%] Taxes
Tax
Breakdown
•(5) Consumption tax
•(6) Accommodation tax (Kyoto City)
Notes
· 1. The basic accommodation fee is determined by the rate table posted on our official hotel website.
· 2. If a child under 12 years old stays in the same room with their parents or guardians, no additional fee will be charged. However, this is applicable only if there is sufficient space in the room.
· 3. In the case of an amendment of a tax law, the Hotel will follow the latest requirement.
Attached Table No. 2
Cancellation Charge for Hotel (Ref. Paragraph 2 of Article 6)
Reservation Cancellation Date | Individual | Group (10 or more rooms per day)
No Show | 100% | 100%
Accommodation Day | 100% | 100%
1 Day Prior to Accommodation | 100%(before 18 p.m.) | 100%(after 18 p.m.)
3 Days Prior to Accommodation Day | ― | 100%
7 Days Prior to Accommodation Day | ― | 50%
Notes
· 1. The percentages signifies the cancellation charge to the Basic Accommodation Charges.
· 2. When the number of days contracted are reduced, cancellation charges for the first day shall be paid by the Guest regardless of the number of days shortened.
· 3. Penalties related to breaches of group contracts, the provisions of pre-negotiated agreements (contracts) shall take precedence.
· 4. Penalties for individual reservations shall prioritize what is explicitly stated in the accommodation reservation confirmation.
