Our Group ("Dusit Hotels and Resorts", "we", "our", "ours" and "us") takes the issue of safeguarding your privacy seriously.
entities that manage and operate Dusit branded hotels, resorts and
residential properties. Those entities include Dusit Thani Public
Company Limited and its direct and indirect subsidiaries and affiliates,
and all of the separate and distinct legal entities that manage Dusit
managed hotels, resorts and residential properties worldwide.
References to "we" or "Dusit Hotels and Resorts" throughout this Privacy
Policy, depending on the context, refer collectively to those separate
and distinct legal entities.
The term "Personal Information" refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.
Your Personal Information is collected to assist us in making your
reservation and providing the services you request at any of our
properties, to ensure we meet your needs while you are staying with us
and/or to allow us to contact you in relation to matters that arise from
your stay with us. Our goal is to provide you with superior customer
service, whether you stay with us once or many times. By keeping
certain stay-related Personal Information on file, such as information
regarding guest history and itemized spending, Guests have the ability
to confirm prior transactions and reconcile statements or invoices.
We may use the Personal Information you provide and that we collect
from our business partners to send you newsletters regarding our
properties and to advise you of promotions or to inform you of offers or
other information that may be of interest to you. In order to do this,
your information may be shared with a third party, for example, a
customer relationship management company and/or a marketing and
communications company. These companies are under contract with Dusit
Hotels and Resorts and are contractually required to protect all
Personal Information to which they have access. If you do not wish to
receive information from Dusit Hotels and Resorts, you may indicate your
wishes on your registration card when you stay with us or you may
advise one of our properties or send an e-mail to: DP@dusit.com
Finally, we may wish to contact Guests to conduct surveys or focus
groups to receive your views of our properties and service delivery.
Such information may be collected by a third party under contract with
us and they will be contractually required to protect your Personal
Information as explained below. Occasionally we will combine information
from a number of Guests to better understand trends and Guest
expectations. When this occurs, all identifiers are removed and the
aggregate information cannot be linked to any specific Guest.
A. Initially Upon Contact With dusit.com
When you visit dusit.com you are initially given a "cookie", and your
computer is assigned an ID number. A cookie is a commonly used piece of
software that tracks an individual user's preferences, and is capable
of enhancing your visit to the site. Cookies allow us to provide a
customized experience without the visitor having to remind us of his or
her preferences each time she or he visits dusit.com. If you log in as a
registered user, our cookies may collect personal information for
marketing purposes, and to make content on dusit.com more relevant and
easier to use. dusit.com cookies are used to enhance your experience on
dusit.com and to provide you with Dusit Hotels and Resorts targeted
advertising that may be of interest to you. We do not share your
activity on dusit.com with other third parties, nor do we collect
information from other websites you may visit, except for (i) conducting
our normal business, (ii) as required by applicable laws, and (iii)
with your consent and/or request from time to time. By not blocking the
a cookie by Dusit Hotels and Resorts.
(such as the number of visitors to a particular site), which helps us
see which areas are popular with our users and which are not. Among
other things, this helps us improve and update the site, based on such
data as total number of visitors and pages viewed.
If you do not want to accept cookies, you can block them by adjusting
the settings on your Internet browser. Visitors should understand,
however, that rejecting cookies will affect your ability to benefit from
able to use certain customization features associated with creating a
user profile. Please note that because this is a setting on your
browser, this adjustment may also block cookies for any website you
Once you have visited dusit.com and accepted our cookie, an ID number
is automatically assigned to your computer or mobile device whenever
you visit dusit.com. Despite the fact that you remain anonymous until
you enter Personal Information on the website, the ID number allows us
to log your session, so that we may better assist you should you need
individualized service or support. Once you enter Personal Information
on the website, we associate your ID number with your contact
information so we can recognize you on a future visit. We also use it to
keep track of information that appears to be of particular interest to
B. While Browsing dusit.com and DusitApp
While in the process of browsing dusit.com, you also provide us with
information that does not reveal your personal identity, for example,
for what type of destination you are seeking information. We use this
aggregated, anonymous data mainly for editorial purposes, but we do not
connect it to any Personal Information, such as your name or address.
While you explore our DusitApp for information that interests you,
you will provide Personal Information when you create a profile or sign
in to access an existing profile.
While browsing dusit.com and DusitApp, you may also wish to put in a
specific "Information Request" about one of our hotels, resorts or
residential properties, or you may wish to participate in one of our
online surveys or promotions. To respond to this request or to
participate in our various programs, we may ask you for Personal
Information, such as your name, zip/postal code, e-mail address, and
In the event you choose to provide us with this information, we will
only use it for the purpose we have specified to you, including under
can choose a number of alternate methods by which to receive a reply to a
request. Your transmittal of your Personal Information shall constitute
your acknowledgment and agreement to the terms and conditions contained
information over the Internet, you can always call our Worldwide
Reservations Office for more details.
If you wish, you may also submit your e-mail address in order to be
placed on a subscription list or to receive other information about our
products and services. You will be placed on a subscription list only
when you indicate your desire to be included. In deciding whether or not
to join such lists, please note that they are only used for internal
purposes and we do not sell or rent our subscription lists to anyone. In
the event you choose to join one of our subscription lists, you may ask
to be removed from the list at any time. You will always have the
ability to accept or decline any form of communication from Dusit Hotels
If you wish to receive information regarding any particular hotel or
resort of Dusit Hotels and Resorts you can utilize the link on
dusit.com to the affiliate and/or third party websites of the particular
hotel or resort, or send a request through dusit.com. If you utilize
the link, you will be advised that you are now on the affiliate and/or
third party websites and that any information you provide through the
affiliate and/or third party websites will be protected by the affiliate
and/or third party in accordance with the affiliate's and/or third
C. Making a Purchase on dusit.com
When making a purchase, such as a gift card, you will be asked to
complete a form that includes your contact information and payment
information. The form is secure. When the form is complete, your credit
card number will be verified using a checking sequence, and once this
is confirmed we authorize payment for the amount shown on your order
form. Once your transaction is confirmed you will see a 'Thank You'
screen, and if you requested an e-mail confirmation it will be sent
within a few moments. Again, due to the personal nature of the
information you provide when making a purchase through dusit.com, the
form is secure, such that your credit card number is protected with
encryption technology. Purchasing transactions are assisted by third
party processors who are required by contract with us to protect the
privacy of your Personal Information.
We retain a log file of transactions at dusit.com, excluding your
credit card information, connected to your ID number. We will then use
that information to assist in any inquiries about your transaction.
We also occasionally combine information from a number of web
visitors in a way that does not identify any user, in order to identify
A.On dusit.com and DusitApp
You can search for rates and availability at our hotels and resorts without providing any Personal Information.
Visitors to dusit.com or users of DusitApp who elect to make
reservations online will be required to complete a reservation profile
the first time they make a reservation. When you create a reservation
profile you will be asked to provide specific Personal Information,
including your name, address and contact information, as well as certain
guarantee and deposit information to secure your reservation, such as
your credit card number. Your transmittal of your Personal
Information shall constitute your acknowledgment and agreement to the
Your credit card number will be verified using a checking sequence,
but we do not authorize any payments at this point. Once you indicate
confirmation of your reservation, all of the reservation information
that you submitted will be sent to Dusit Hotels and Resorts. From this
point the information is sent to the selected property in exactly the
same way as if you called us directly or if your travel agent made the
Due to the personal nature of the information you provide when making
a reservation through dusit.com or DusitApp, Dusit Hotels and Resorts
employs encryption technology to keep your data secure. We also retain a
copy of the reservation profile on dusit.com, excluding the credit card
number connected to your ID number. We will then use that information
to create a log in dusit.com database.
We also may combine information from a number of web visitors in a
way that does not identify any user, in order to identify user patterns.
B. Through Hotel's Central Reservation Offices
Reservations can also be made by contacting a particular hotel or
resort reservation office directly or by calling our Central Reservation
Office. When you make a reservation we may ask you for Personal
Information such as your name, address, telephone number and method of
payment. We may also obtain from you any room preferences or special
requests. Personal Information obtained will be sent in a secured
communication to the relevant hotel or resort. Confirmation of your
reservation will be provided to you, generally by e-mail, directly from
the hotel or resort.
During your stay, we record your itemized spending to properly
assemble your folio, which sets out your room rate and other expenses
billed to your room. We also record this information to comply with
financial reporting requirements, including those imposed by auditors
and government regulators. We may also collect certain information as
required by local laws (e.g. passport number). Information particular to
your stay may also be stored (i.e. health issues, payment
difficulties, special requests, service issues). This stay specific
information is stored in the property management system at the
particular hotel or resort where you stayed and is combined with
information from previous visits that you have made to that hotel or
resort. Certain information regarding your service preferences is also
stored centrally by us and may be made available to other Dusit Hotels
and Resorts through our guest database. You may advise the hotel or
resort if you do not want personal preferences shared.
In addition, we may retain the content of any document (including
letters, comment cards, electronic documents such as e-mails and other
similar forms of communication) that you send us before, during or
following your stay. This information may be shared with employees of
the hotel or resort and with Dusit Hotels and Resorts. Finally, in
preparation for your stay, we may collect your photograph from publicly
available sources so that we can recognize you in order to provide you
with superior customer service.
A. When Inquiring about Residence Ownership
If you have indicated on dusit.com, personal mailings or otherwise
that you are interested in receiving information about services and
promotions offered by Dusit Hotels and Resorts, you may receive
information about Dusit Branded Residences. If you contact Dusit Hotels
and Resorts to request further information about becoming an owner at
one of Dusit Branded Residences, we will record your contact
information. At your request, the Personal Information you have
provided is forwarded to the third party developer of the Dusit Branded
Residences (or its authorized agent), who will contact you to provide
you with the information you requested.
Any information provided to a third party developer directly will be
collected, stored and used in compliance with that developer's own
accessible by clicking the appropriate link in the Residences pages on
B. As a Residence Owner
Once you become a Residence owner, Dusit Hotels and Resorts as
manager of the Residences will use your Personal Information to create
an owner profile that is stored in Dusit Hotels and Resorts' property
management systems. This is used to keep track of your account and to
provide you with superior service throughout your ongoing relationship
with Dusit Hotels and Resorts. The information recorded in your
Residence owner profile includes your name, contact information, credit
card number, details about your ownership and use of your Residence, as
well as your preferences and any special requests.
C. During your stay at your Residence
When you stay at your Residence, Dusit Hotels and Resorts as manager
of the Residences, will record information about your use of the
amenities and services offered by Dusit Hotels and Resorts (if
applicable). Dusit Hotels and Resorts and/or respective Dusit Hotels and
Resorts' property will use this information for the purposes of
billing. Dusit Hotels and Resorts may also record any information you
provide about your preferences as well as information about any issues
you encountered during your stay (i.e. health issues, payment
difficulties, etc.) in order to provide you with superior customer
service during your stay and in our ongoing relationship with you as a
Residence owner. We also record information about your stay to comply
with financial reporting requirements, including those imposed by our
auditors and government regulators. We may also collect certain
information as required by local laws (e.g. passport number).
In addition, we may retain the content of any document (including
comment cards, electronic documents such as e-mails and other forms of
similar communication) that you send to us. This information may be
shared with employees of the Residences or with Dusit Hotels and
Resorts. Finally, in preparation for your stay, we may collect your
photograph from publicly available sources so that we can recognize you
in order to provide you with superior customer service.
Your Personal Information may be stored, used and transferred for
processing in all jurisdictions where it is necessary, or if it is
required under local laws, your Personal Information may be accessed by
the courts, law enforcement and national security authorities with or
without notice to you.
Each of Dusit Hotels and Resorts stores Personal Information in a
secure location, be it a database or filing cabinet. Furthermore, we
take steps to ensure that only designated individuals have access to the
Personal Information. Dusit Hotels and Resorts, as manager of all
properties within the group of Dusit Hotels and Resorts, may use your
Personal Information to create a guest profile that is stored in our
property management systems. The stored guest profile information may
include guest name, address, phone numbers, e-mail and credit card
number. The guest profile may also include certain information regarding
your service preferences.
In order to serve you better we also store your guest profile in
Central Reservation System ("CRS"), a platform located in a data center
in Thailand. When you make a reservation directly to each of Dusit
Hotels and Resorts, this information is available at / to that hotel or
We store other transaction information in CRS, including the number
of stays you have had at Dusit Hotels and Resorts including the number
of nights of each stay. This information is available at / to each of
Dusit Hotels and Resorts when you make a reservation at that hotel or
resort in order to serve you better.
Personal Information related to your being a Residence owner will be
stored at respective Dusit Hotels and Resorts in its property management
system as well as in CRS and other secure databases.
The stored information includes your name, contact information,
credit card number, information relating to your Residence ownership and
amenities, information relating to your stays at your Residence, and
other services offered at that Residence, historical billing records,
and any information you may provide about your particular preferences.
Dusit Hotels and Resorts maintains databases of Guest information
which are used for marketing, promotional and research purposes. Guests
will only receive such information if they have provided permission on
their registration cards, on dusit.com, on DusitApp, or in some other
form. Any information sent provides a clear notice of how to discontinue
receiving promotional materials.
We endeavor to protect the privacy of your account and other Personal
Information that we hold in our records, but unfortunately, we cannot
guarantee complete security. Unauthorized entry or use, hardware or
software failure, and other factors, may compromise the security of user
information. Also, while we endeavor to put adequate contractual
protections in place we cannot guarantee the security of any Personal
Information in databases hosted by third parties.
When you log-in to complete or modify a Booking Profile,or Guest
Service Profile, your online interaction with us is protected from
eavesdropping using the highest level encryption technology based on the
browser you use. In order to ensure your privacy and the protection of
information you choose to share with us, we allow only encrypted
communications from all of our web forms.
It is important to note that any e-mail communication is not secure.
This is a risk inherent in the use of e-mail. Please be aware of this
when requesting information or sending forms to us by e-mail (for
example, from the "Contact Us" section of our website). We recommend that you do not include any confidential information (i.e.
credit card information) when using e-mail. For your protection, our
e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers
when you are done using a form or the reservation site. Although the
session will terminate after a short period of inactivity, it is best to
close your browsers immediately upon completion.
If you are invited and elect to create a Guest Profile on dusit.com
or DusitApp, you will be asked to furnish specific Personal Information.
You will also be asked to provide a password for use each time you
log-in. Once you have created a Guest Profile, we may add online session
data to your Guest Profile on subsequent visits to our website. When
you provide information, including revised information to your Guest
Profile, we may use the information you provide to update other
databases maintained by us.
By completing your Guest Profile you are considered to
have provided consent to share your Personal Information within DUSIT
Information is shared between Dusit Hotels and Resorts in certain
limited circumstances, particularly where health or safety concerns have
arisen in the past. Preference information may also be shared to
enhance your guest experience.
Further, if a guest does not pay an outstanding account on time, or
acts in an unlawful manner in regards to payment obligations, this
information may be shared among accounting personnel at other Dusit
Hotels and Resorts.
Agents, contractors or third party service providers of Dusit Hotels
and Resorts may receive your Personal Information in the course of
providing services to Dusit Hotels and Resorts to better serve your
needs as a Guest. Using contractual or other arrangements, Dusit Hotels
and Resorts ensures these parties protect your Personal Information in a
manner consistent with the principles articulated in this Privacy
Personal Information is shared with third party developers of the
Dusit Branded Residences (or the authorized agents). The particular
developer's website can be consulted for the developer's policy on the
collection, storage and use of such information.
We will only share Personal Information about you outside Dusit Hotels and Resorts without
your consent, where: (a) it is required or authorized by law (for
example, in response to a legal subpoena); (b) it is required to provide
you with services you have requested in which case you will be
considered to have implied your consent (e.g. car rental); (c)
if your stay has been paid for by a third party we will provide billing
information to the paying party; or (d) if you have failed to pay
amounts owed to any of Dusit Hotels and Resorts.
If Dusit Hotels and Resorts suspects any unlawful activity is taking
place, it may investigate and/or report its findings or suspicions to
the police or other relevant law enforcement agency.
You may request to access / revise to your Personal Information held by us by taking the following steps:
If you are a Dusit Gold Member:
Step 1: Access your member profile account at www.dusitgold.com/login or DusitApp
Step 2: Eenter your membership no. or email address as your ID and password registered with the Dusit Gold Programme
Step 3: The system will take you to access your Personal Information held by us, This will take a few moments
Step 4: Once accessed, you may revise and update your Personal
Information and address, and choose to opt-in or opt out of your
Step 5: You can contact our Dusit Gold Service Centre via email at CS@dusit.com
If you are a Hotel Guest:
Step 1: To contact our Corporate Office:
5th Floor, Dusit Thani Building,
946 Rama IV Road, Bangkok 10500 Thailand
Step 2: Wait for our staff to contact you. This may take a few days
Step 3: To identify you as the owner of the Personal Information requested
If you are a Residence owner:
Please follow the above steps for Hotel Guest. However, we cannot
assure that your Personal Information held by us is the same or
different from that stored or held by third party developers of the
Dusit Branded Residences (or the authorized agents).
The above information is required to create an audit trail of how the
request has been handled. Where a request is made, any correspondence
or application may be kept and added to your Personal Information.
Dusit Hotels and Resorts reserves the right to decline access to your
Personal Information under certain circumstances. If your Personal
Information is not disclosed to you, you will be provided with the
reasons for this non-disclosure.
Your Personal Information will be stored for the period of time
required by law in the jurisdiction of any Dusit Hotels and Resorts
holding the information. It may be stored indefinitely by Dusit Hotels
and Resorts as long as there is a business purpose for doing so. From
time to time we may delete your Personal Information if you have not
stayed with us for a certain period of time.
revised policy on dusit.com so you are always aware of how we treat
Personal Information. Without your express consent we will not reduce
Information already collected about you.
Dusit Hotels and Resorts manages the properties within the group of
Dusit Hotels and Resorts including Residences on behalf of third party
owners. Personal Information and/or other information required for the
business transaction between the Guest and each of Dusit Hotels and
Resorts including Residences may be shared with the third party owners,
but all Personal Information is considered to be proprietary to Dusit
Hotels and Resorts. If we cease to manage a particular Dusit Hotels and
Resorts including Residences, all Personal Information remains with
Dusit Hotels and Resorts. Guest information (including Personal
Information) required to process pending reservations and information
that is historically shared with the third party owner is retained by
the third party owner.
Dusit Thani Public Company Limited does business worldwide as Dusit
Hotels and Resorts and is a Thai public company limited incorporated
under the laws of Thailand. As such, laws and regulations in respect of
data privacy protection apply to our company. We apply the requirements
of these laws and regulations to how we handle all Personal Information
wherever received, and each of Dusit Hotels and Resorts including
Residences also complies with the local privacy laws of the jurisdiction
where it is located. All transfers of Personal Information between
compliance with these laws.
directed to the Data Protection Officer by writing to the following
Data Personal Officer
5th Floor, Dusit Thani Building,
946 Rama IV Road, Bangkok 10500 Thailand