To help Dusit Gold members (the "Member") fully understand the Dusit Gold Programme's special services, benefits and awards (the"Programme"), the following terms and conditions ("Terms and conditions") have been prepared as a reference. Unless specifically stated otherwise, these terms and conditions will apply to all Members.
The following terms and conditions shall govern participation in the Programme and create a legally binding agreement between Dusit Hotels & Resorts and the Members. It is thus the Member's responsibility to read and understand all of the terms and conditions. These terms and conditions shall be governed by and construed in accordance with the laws of Thailand. Both Members and Dusit Hotels & Resorts hereby irrevocably submit to the exclusive jurisdiction of the courts of Thailand.
All interpretations of these terms and conditions shall be at the sole discretion of Dusit Hotels & Resorts. However, the terms and conditions and Dusit Gold benefits and award use are subject to change at any time without prior notice.
2. General
2.1 The benefits, rewards and privileges received from participating the Programme (the "Benefit") is individual for each Member. The benefits to Members will be closely tailored to their individual preferences and needs in order to constantly exceed expectations through guest experiences. Dusit Gold Member Benefits are determined by each participating hotel, resort and restaurant individually and are not standardised across participating hotels, resorts and restaurants enrolled in the Programme.
2.2 The Programme offers direct benefits at hotels operated as Dusit Thani Hotels & Resorts, Dusit Devarana Hotels & Resorts, dusitD2 Hotels & Resorts, Dusit Princess Hotels & Resorts, ASAI Hotels or any other hotel brand owned, managed, operated, franchised or leased by Dusit International or its subsidiaries or affiliates (collectively the "Participating Hotel").
2.3 The Programme may continue until such time as Dusit Hotels & Resorts at its sole discretion elects to designate the Programme termination date. Dusit Hotels & Resorts has the right to end the Programme at any time without prior notice.
2.4 Dusit Hotels & Resorts may, without notice, discontinue Dusit Gold Membership ("Membership") if the Member fails to promptly pay hotel bills or appears to be utilisng the Programme in a manner inconsistent with these terms and conditions or the intent of the Programme, including, but not limited to, Dusit Gold benefits and awards use.
2.5 Dusit Hotels & Resorts may discontinue Membership of any Member who acts in an abusive manner or in a manner inconsistent with local, state or federal laws.
2.6 Discontinued Membership will result in the loss of all benefits and the Dusit Gold account will be closed.
2.7 The sale or barter of benefits (including other rewards and benefits received from the participating to the programme) are prohibited. If any of them have been transferred, sold or assigned for such purposes, they may be confiscated or cancelled.
2.8 In the event that any participating hotel ceases to operate as Dusit Thani Hotels & Resorts, Dusit Devarana Hotels & Resorts, dusitD2 Hotels & Resorts, Dusit Princess Hotels & Resorts, ASAI Hotels or any other hotel brand owned, managed, operated, franchised or leased by Dusit International or its subsidiaries or affiliates, the benefits will not be available for stays at the participating hotels, nor will the benefits be available after the termination date at such participating hotels, even if the reservation was made prior to the termination date.
2.9 Members must be at least 18 years of age and the age of majority in their state or province of residence. Individuals are only eligible to have one Dusit Gold membership account. Corporations, associations, or groups cannot enroll in the Programme except if each individual member accepts the Programme Terms & Conditions. Individuals working in Dusit Hotels & Resorts's corporate and divisional offices as well as individuals working at any Participating Hotel (collectively "Associates") may participate in the Programme. Room nights and stays booked on Dusit Employee Leisure rates are not eligible to earn points or used towards status upgrades.
2.10Membership is for individuals only and cannot be shared or combined with any other individual. Status is earned based on qualifying nights or points, or eligibility. Membership and status are non-transferable.
3. Dusit Gold Programme Hotel Services
3.1 To be eligible to receive the Benefits, the Member must provide their Membership name or number when making a reservation and notify Participating Hotels at check-in. The Benefits are only applicable at Participating Hotels and their services are subject to availability. Membership at no point in time constitutes a right to receive certain Benefits. It is at the sole discretion of Participating Hotels to avail any Benefits as appropriate.
3.2 Dusit Hotels & Resorts will make best-faith efforts to deliver specified Benefits to Members. However, not all Benefits can be provided at all Participating Hotels. Dusit Hotels & Resorts or Participating Hotels shall not be liable for refunds or for consequential damages resulting from failure to deliver such services.
3.3 The Membership card is not a credit card and all standard hotel credit procedures, including the presentation of an authorised credit card, apply.
4. Silver, Gold and Platinum Membership
The Programme offers three Membership tiers – Silver, Gold and Platinum. Members may earn tier upgrades by accumulating a fixed number of eligible nights or points within a 24-month period from eligible stays* at Participating Hotels as shown in the table below. The tier qualifiers as well as terms and conditions are subject to change without notice.
To receive the Benefits toward tier status of the Programme, Members must pay an eligible rate for at least one night of their stay. A night is defined as the total number of consecutive nights spent at one Participating Hotels. A Member will not receive the Benefits toward tier status or toward any promotion for the nights if the Member pays an ineligible rate or nights that are placed on a group Master Account (for example, Master Accounts paid by a convention, association or group). Qualifying nights or points will only be accounted for after the Members complete their stay and are checked out of the Participating Hotel.
Membership tier
Number of Room Nights at eligible rates within 24 months after signing up or tier promotion
Number of Points earned at eligible rates within 24 months after signing up or tier promotion
Silver
0
0 points
Gold*
15
30,000 points
Platinum**
30
60,000 points
*To upgrade from Silver to Gold, members earn 15 qualified nights or 30,000 points within 24 months. **To reach Platinum from Gold, an additional 30 nights or 60,000 points must be earned within 24 months.
4.1 Silver Membership Silver Membership will be given to Members on sign up. No minimum number of nights or points required.
4.2 Gold and Platinum Memberships Gold or Platinum Memberships will be given to Members who, in two years from application date or tier-level change date, record the required minimum number of nights or points at eligible rates and provide a valid Membership number at time of reservation or check-in. Members will not receive credit toward tier status or promotions for nights when ineligible rates are paid. Gold or Platinum Memberships are valid as long as the minimum annual required nights or points are met. When a Member is paying for more than one room, only the room in which the Member stays will count toward Gold or Platinum Memberships.
4.2.1 Redemption nights are only available at participating properties and, if a Member accumulates the required number of points for redemption. Properties participating in the Dusit Gold Programme are subject to change at any time without prior notice.
4.2.2 Redemption nights are not transferable and cannot be combined with other promotions and not combinable on the same dates with other awards, upgrade certificates, partner awards, certificate discount or benefits, incentive travel awards, gift vouchers, checks or any other special offer.
4.2.3 Redemption nights are non-commissionable or redeemable for cash and considered void if sold for cash or other consideration.
4.2.4 Member spend that was used to calculate redemption points may not be reused.
4.2.5 Dusit Hotels & Resort reserve the right to adjust points earned, membership status, redemption night eligibility or individual accounts at any time without prior notice.
4.3 All Members
4.3.1 All Members will be offered Points Awarding benefits at Participating Hotels when staying on eligible rates only.
4.3.2 To qualify and maintain the consecutive year of Membership account levelled the same tier, minimum nights or points at any Participating Hotels are required based on Membership tier level otherwise downgrade and termination of Membership may be applied without notice.
4.3.3 To qualify and upgrade the consecutive year of Membership account levelled on a higher tier. Minimum nights or points at any Participating Hotels are required to upgrade to the next Membership level within two consecutive full calendar years.
4.3.4 Eligible stays at Participating Hotels do not include any stay at non-participating hotels and resorts or any other non-participating hotel brand owned, managed, operated, franchised or leased by Dusit Hotels & Resorts or its subsidiaries or affiliates.
4.3.5 Member earns eligible nights and points for each room booked during the same stay period, provided that the booking is not made under a group booking arrangement. Stays booked as part of a group booking shall not be eligible to earn nights or points under this Program.
4.3.6 If more than one member stays in the same room, at an eligible rate, the eligible nights and spend will only be counted for one of the members.
4.3.7 Eligible Rates — Direct Booking Channels Only
4.3.7.1 Only reservations made through an Eligible Booking Channel and booked at an Eligible Rate shall qualify to earn eligible nights, points, tier credit and on-property Member benefits under the Programme. "Eligible Booking Channel" means a reservation made (i) directly through any official Dusit-operated website, mobile application or booking platform; (ii) directly with a Participating Hotel via telephone, email, walk-in or the hotel's own reservation office; (iii) through an authorised Global Distribution System (GDS) or registered corporate travel management company for the Member's own business travel; or (iv) through any other booking channel expressly designated in writing by Dusit Hotels & Resorts as an Eligible Booking Channel.
4.3.7.2 "Eligible Rate" means the publicly available room rate published by the Participating Hotel on its own channels, the Dusit Member Rate, the Dusit Best Flexible Rate, corporate and promotional rates offered directly by the Participating Hotel or Dusit, and any other rate plan that Dusit Hotels & Resorts designates from time to time as eligible.
4.3.7.3 Reservations made through Online Travel Agencies (OTAs), third-party travel websites, travel agents, tour operators, wholesalers, package providers, auction or "opaque" sites, or any other intermediary not operated or authorised by Dusit Hotels & Resorts shall not be Eligible Rates and shall not earn eligible nights, points, tier credit under the Programme, regardless of whether the Member's Dusit Gold membership number is added to the reservation.
4.3.7.4 No retroactive credit, points or tier adjustment will be granted where a member subsequently contacts a Participating Hotel or Dusit Gold Member Services to "convert" an OTA or third-party booking into an eligible stay. The eligible status of a reservation is determined at the time the reservation is made.
4.3.7.5 Where a Member physically checks in and pays for a stay at a Participating Hotel but the reservation was not made through an Eligible Booking Channel, the Member shall not be entitled to any on-property Member benefit, room upgrade, late check-out, welcome amenity, lounge access, points adjustment, or tier-qualifying credit in respect of that stay. However, the Member may still enjoy dining discounts, as well as wellness discounts at participating outlets during their stay, subject to the Member presenting valid membership identification.
4.3.7.6 This clause 4.3.7 applies in addition to, and not in derogation of, clause 4.3.5 (rooms per stay), clause 4.3.4 (non-participating hotels) and any other clause restricting earning to Eligible Rates.
4.3.7.7 Dusit Hotels & Resorts may, at its sole discretion, waive or modify the application of this clause 4.3.7 for specific promotional campaigns, service-recovery cases, or partnership arrangements. Any such waiver shall be limited to the scope and period expressly communicated to the Member and shall not constitute a precedent.
5. Maintaining Account Information
5.1 When Member enrolls in the Programme, Member will be assigned a Membership number and be required to create a unique password that will allow the Member to access account information, detail of benefits on www.dusit.com.
5.2 Member can change password by updating their personal Membership profile online. If Member chooses to change a password, the password should be memorable password and should be a strong password to reduce the overall risk of security breach. Special characters such as @#$%^&*;:/ may not be permitted. Dusit Hotels & Resorts is entitled to act on instructions received under Membership number and personal information. For security purposes, it is recommended that Member memorises the password and not write it down. Member is responsible for keeping password, Membership number and other account information confidential. Dusit Hotels & Resorts is not responsible for any usage of Member's account by anyone else using Member's password.
5.3 A Member must provide name or the Membership number and verify personal information prior to receiving any account information. Individual account information will not be given to anyone other than the Member whose name appears on the Membership account unless required in connection with a law enforcement investigation or by legal process.
5.4 Any errors or omissions on transactions posted to Membership account must be reported in writing to Customer Service of the Programme within 90 days of the transaction for the Programme to reconcile the Membership account and make any required adjustments to Membership account. Members must enclose a photocopy of the applicable complete hotel bill and payment receipt when reporting any error or omission in Membership account.
5.4.1 Retroactive Claims for Missing Points
Members whose Points from an eligible transaction or stay have not been credited may submit a claim to Customer Service in writing, by email, or via the Programme's app or website, within 90 days of the transaction or check-out date. Members may also submit their claim through the Retroactive Points Claim Form. Each claim must include a copy of the complete hotel bill and payment receipt; plus, any other documentation the Programme reasonably requires.
The Programme will process valid claims and credit approved Points within 30 days, and may reject incomplete, unverifiable, or late claims. Approved credits remain subject to the Programme's general eligibility and forfeiture terms elsewhere in these Terms and Conditions.
5.5 If the Programme improperly and not reasonably cause denies Benefit, Dusit Hotels & Resorts's liability will be limited to the equivalent of the Benefit.
5.6 The Programme has the right to correct any Member stays posted in error.
5.7 The Member is responsible for notifying the Programme of any address or name change. Name changes must be supported by a certified true copy of legal documentation, for example, marriage certificate, household registration, driver's license or legal court document.
6. Copyright and Trademark Notices
Any and all Intellectual Property associated with the Programme and its contents are the sole property of Dusit Hotels & Resorts. The Content is protected by Copyright, Trademark and other laws.
7. Liability Disclaimer
The information, products, and services advertised to Members may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Dusit Hotels & Resorts makes no representations about the suitability of the information, products and services contained in any media as it is provided 'as is' without a warranty of any kind.
Dusit Hotels & Resorts hereby disclaim all warranties (including those implied) and conditions of merchantability, fitness for a particular purpose, title, and no infringement about the information, software, products, and services provided. In no event shall Dusit Hotels & Resorts be liable for any direct, indirect, punitive, incidental, special, or sequential damages arising out of or in any way connected with the use of the Programme or with the delay or inability to use the Programme, or for any information, products, and services obtained through this Programme, or otherwise, even if Dusit Hotels & Resorts have been advised of the possibility of damages.
8. No Unlawful or Prohibited Use
As a condition of your use of the Programme, you warrant that you will not use the Programme and/or the Benefit for any purpose that is unlawful or prohibited by these terms, conditions, notices or any applicable laws
9. Privacy Policy
Member’s personal information will be processed in accordance with the Privacy Policy. I hereby give consent to Dusit Gold to process my Personal Data for the following purposes:
Main Purpose
Description
1.
To provide appropriate services
To collect, store, use and disclose personal information such as preferences and interests which may relate to health conditions, health history and food allergies so our teams can render appropriate and superior related services to members.
2.
For conducting research and development to improve our products and services
To collect, store, use and disclose your name, address, telephone number, gender, age, date of birth, e-mail address and/or other information for research and development purposes to improve our products and services.
3.
To communicate information for marketing and direct marketing purposes
To collect, store, use and disclose your name, address, telephone number, gender, age, date of birth, e-mail address and/or other related information for communication of information relating to products, privileges, services, newsletters, promotions, campaigns, events, marketing and sales activities, and other personalised marketing messages.
4.
To give members access to the benefits, privileges and promotions provided by Dusit Gold's esteemed partners (including airlines and credit card companies, amongst others)
To collect, store, use and disclose your Personal Data (such as name, membership number, credit card number, address, telephone number, e-mail address and other related information) to Dusit Gold's business partners, so you can access their various services, promotions and privileges, including spending.
I have read and understood the Terms & Conditions above, and I acknowledge, by clicking the ‘accept’ button, that I give consent to all activities within the scope of the Terms & Conditions of the Dusit Gold programme. I further acknowledge that I have the right to withdraw my consent at any time hereafter.
